Q: Why haven’t I received any emails from you?

A: Please check your Spam folder or inbox. It happens that sometimes our email mismarked as spam and blocked by users’ email filter system. We suggest you to add our email address to your contact list or address book to avoid missing Email messages from us.


Q: Must I register to order from you?

A: Yes, It's recommended. Registering with Petsandbeyond.co, however, allows us to provide you with better support and the whole registering process should take no more than 2 minutes.


Q: What payment methods do you accept?

A: PayPal

Q: How do I track my orders?

A:Two ways once your goods are sent: 
1) Check our automatic email notification; or
2) Sign in to your account and view the tracking code.


Q: How soon will you ship my order after I've made my payment?

A:Normally in 2-3 working days.


Q: It’s been so many days!. Where's my order?

A: Sorry for the trouble. Delivery can be affected by weather, customs, policy change and others. If you believe you’ve been waiting for too long, please contact us or your sales representative. 

Estimated Delivery Time:


Shipping Method

Delivery Time


5-15 business Days


Q: Can I pay in other currencies besides USD?

A: No. We only accept US Dollar.


Q: Why haven't I received the order confirmation email/shipping notification message from Petsandbeyond.co?

A: Please check your email trash box and spam folder. If still nothing, please contact our sales related to your order ([email protected]).


Q: What can I do with defective items?

A: We need pictures or video to confirm if they are truly defective. After confirmation, you can get a full refund, or ask for sending them again or combining them to the next new order. As compensation, we may give a discount for your next order.


Q: I’m interested in certain products but they are not listed on Petsandbeyond.co. Since you are a professional supplier, can you source them for me?

A: We would love to. Show us the product images as well as the description. It may take some time.


Q: Can I get a sample for FREE? I will buy more if it's of good quality.

A: Sorry but we don’t give free samples. You have to pay for them. It's easy on Petsandbeyond.co as we don't require any minimum order.


Q: I have put an order with Petsandbeyond.co. Any discount for me?

A: Buy more and save more, as is the basic rule on Petsandbeyond.co. About discount, please refer to Discounts & Coupons.


Q: Can your price be lower?

A: On Petsandbeyond.co, the price is generally lowered with the increase of quantity. So yes, the price can be lower but we need to know your order quantity or purchase